Please follow these 3 troubleshooting steps:


1) The first step in troubleshooting this issue is to power cycle your UBlocker unit (this fixes most issues).  Do do this, unplug the power adapter from the power outlet for a few seconds and plug it back in.

2) After you power cycled it, try making a test call to see if it shows it in the call log. It it still doesn't log calls, then the next troubleshooting step would be to make sure it is connected to the phoneline.  To check this, please sure the phone or handset connected on the "PHONE" port of the PHONE ADAPTER has dialtone.  Also, please check the USB connections on the UBlocker to make sure they are pushed in.  There should be a red light on the PHONE Adapter indicating it's receiving power from the UBLocker.  


3) After you power cycled it, try making a test call to see if it shows it in the call log. It it still doesn't log calls, then the next troubleshooting step would be to make sure it is connected to the Internet.  To do this, see if you can connect to your router (or modem) and look at your router's connected devices to see if there is a device called 'UBlocker' listed. 

If you have a UBlocker LAN version ... you should see 2 lights in the Ethernet port on the UBlocker; one yellow and one green.  The green light should blink showing there is activity.

If you have a UBlocker WIFI version ... Another way to find out if your device is connecting to the Internet is by using your wifi-enabled device (cell phone or tablet) and checking under Settings > WIFI under Choose a Network list of device. If you see a UBlocker listed as an available network, this means it is not connecting to the Internet (your device lost the connection or your Internet password or SSID changed). If so, you will need to redo the setup steps 1-3 as shown in the manual. Below is a link:
https://www.hqtelecom.com/UBlocker_WIFI_Setup_Instructions.pdf 


If none of the above suggestions worked, and you still need help, please contact us.  Make sure you include your registered email or username, contact phone number and best time to reach you.